Shipping & Returns

Shipping

Processing time

Orders are processed within 2-3 business days before dispatch. You will receive a tracking confirmation once your parcel is on the way.

Domestic shipping (Australia)

• Standard Shipping: Free on orders over $100, otherwise $10.
• Express Shipping: $20 with estimated delivery in 2-3 business days.

International shipping rates

• New Zealand: $25
• USA & Canada: $35
• UK & Europe: $40
• Asia Pacific: $30

Returns

30-day return policy

Eligible items can be returned within 30 days of delivery for a refund or store credit, subject to inspection.

Return conditions

• Items must be unworn and in original condition.
• Original packaging, tags, and proof of purchase are required.
• Returns must be initiated within the policy window.

Non-returnable items

• Earrings
• Custom-made jewellery
• Engraved pieces
• Sale items

How to initiate a return

Email hello@sanyata.com.au with your order number and reason for return. Our support team will provide return instructions and next steps.

Warranty

12-month manufacturing warranty

Sanyata provides a 12-month warranty for manufacturing defects from the date of purchase.

What is covered

• Faulty clasps, settings, or structural workmanship issues.
• Manufacturing defects identified under normal wear.

What is not covered

• General wear and tear, scratches, or accidental damage.
• Damage caused by misuse, impact, or improper care.
• Repairs or modifications completed by third-party jewellers.

Lifetime cleaning service

We offer a complimentary lifetime cleaning service to help keep your Sanyata jewellery looking radiant.